Privacy
DRAFT: this text is being reviewed and may change.
What we collect
Your account details (name, email), your onboarding answers (including any health or injury details you share), your answers to the health check, what you log (sessions, sets, notes, how exercises felt, pain flags), videos you send for review, and messages with your coach. Payments are handled by Stripe; we never see your full card number.
Why
To run your program, adapt it to your progress, give you feedback, and operate the business. We don’t sell your data.
Who can see it
Only you and your coach. Review videos and messages are private to you and your coach and are protected at the database level, not just in the app.
Videos
Review videos are stored privately and are only viewable through short-lived links. Location data is removed from uploaded photos. We delete review videos 12 months after your membership ends, and uploads you never send are deleted after 7 days.
Deleting your account
Go to Profile, then Your data. Your account is locked right away and permanently deleted after 7 days; sign in before then to restore it. We keep payment records for 7 years because tax law requires it, and a one-way code of your email so free trials can’t be reused. Deleted data can remain in our encrypted backups for up to 90 days.
Getting a copy of your data
Go to Profile, then Your data, and tap Download my data. The file is ready within minutes and stays available for 7 days.
Contact
Email support@restlessfitness.com for any privacy request. We answer within 30 days.